Refund Policy

1. Overview

This Refund Policy explains our policies regarding refunds, returns, and cancellations for any services or digital products that may be offered through our website https://scentsy.co.uk/. This policy applies to Studio 93p and is designed to ensure transparency and fairness in our business practices.

As we primarily provide informational content and reviews, most of our services are provided free of charge. However, this policy covers any paid services, digital products, or premium content we may offer now or in the future.

2. Nature of Our Services

2.1 Informational Content

The majority of content on our website is provided free of charge, including:

• Product reviews and comparisons
• Buying guides and recommendations
• Blog articles and educational content
• Installation tips and tutorials

This free content is not subject to refunds as no payment is required to access it.

2.2 Affiliate Relationships

We participate in affiliate programs and may earn commissions when you purchase products through links on our website. Important points regarding affiliate purchases:

• We do not process these transactions directly
• Refunds and returns are handled by the merchant/retailer
• Each merchant has their own refund and return policies
• We recommend reviewing merchant policies before purchasing
• We cannot process refunds for products purchased through affiliate links

2.3 Potential Paid Services

Should we offer paid services in the future, such as:

• Premium membership subscriptions
• Exclusive content or guides
• Consulting services
• Digital downloads
• Personalized recommendations

The following refund policies will apply.

3. Refund Eligibility for Digital Products

3.1 Digital Content and Downloads

For any digital products or downloadable content we may offer:

• Refund Window: Requests must be made within 14 days of purchase
• Condition: Product must not have been downloaded or accessed
• Valid Reasons: Technical issues, accidental purchase, or product not as described
• Non-Refundable: Once downloaded or accessed, digital products are generally non-refundable

3.2 Subscription Services

For any subscription-based services we may offer:

• Trial Periods: Cancel within the trial period for a full refund
• Monthly Subscriptions: Cancel anytime; no refund for current billing cycle
• Annual Subscriptions: Pro-rated refund available within first 30 days
• Auto-Renewal: You can disable auto-renewal in account settings

4. Requesting a Refund

4.1 How to Request

To request a refund for any paid services, please contact us with the following information:

• Your full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Description of any technical issues (if applicable)

4.2 Response Time

We aim to respond to all refund requests within:

• Initial Response: 2-3 business days
• Resolution: 5-7 business days from request
• Refund Processing: 7-10 business days after approval

4.3 Required Documentation

Depending on your refund reason, we may request:

• Screenshots of technical issues
• Proof of purchase
• Account information verification
• Description of problem experienced

5. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Free content and articles accessed on our website
• Products purchased through third-party affiliate links
• Digital products that have been downloaded or accessed
• Services that have been fully rendered
• Subscription fees after the cancellation deadline
• Custom or personalized services that have been completed
• Promotional or discounted items (may have different terms)

6. Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Card: 5-10 business days to appear on statement
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Other Methods: As specified at time of purchase

Please note that your financial institution may require additional processing time.

7. Partial Refunds

In certain situations, partial refunds may be granted:

• Subscription cancellations mid-cycle (pro-rated)
• Partially used services
• Disputed charges where some service was provided
• Technical issues affecting only part of the service

Partial refund amounts will be calculated based on usage and time elapsed.

8. Cancellation Policy

8.1 Subscription Cancellations

For any subscription services:

• Cancel anytime through your account settings
• Cancellation effective at end of current billing cycle
• No charges will occur after cancellation
• Access continues until end of paid period
• Reactivation may be possible at standard rates

8.2 Service Cancellations

For one-time services or consultations:

• More than 48 hours before: Full refund
• 24-48 hours before: 50% refund
• Less than 24 hours: No refund
• No-shows: No refund

9. Third-Party Product Purchases

9.1 Merchant Refund Policies

For products purchased through our affiliate links:

• Refunds and returns are subject to the merchant's policies
• Contact the merchant directly for refund requests
• Review merchant policies before completing purchase
• We cannot intervene in merchant refund decisions
• Keep all purchase receipts and tracking information

9.2 Our Role in Affiliate Purchases

While we cannot process refunds for affiliate purchases, we can:

• Provide merchant contact information
• Offer guidance on the refund process
• Share our experience with merchant policies
• Remove links to merchants with poor refund practices

10. Technical Issues and Service Interruptions

If you experience technical issues with any paid services:

• Contact us immediately with details of the problem
• We will work to resolve issues within 48 hours
• Extended outages may qualify for refunds or credits
• Partial refunds may be offered for service interruptions
• We will provide updates on resolution progress

11. Dispute Resolution

If you disagree with a refund decision:

• Request a review of the decision
• Provide additional information or documentation
• Escalate to senior management if needed
• Allow 5-7 business days for review

We are committed to fair and reasonable resolution of all refund disputes.

12. Fraudulent Requests

We take fraud seriously. Fraudulent refund requests may result in:

• Denial of refund request
• Account suspension or termination
• Legal action if appropriate
• Reporting to relevant authorities

Examples of fraudulent activity include false claims, chargeback abuse, or multiple refund requests for the same item.

13. Changes to Products or Services

We reserve the right to:

• Modify or discontinue services with notice
• Update pricing for future purchases
• Change subscription terms for new subscribers
• Offer refunds or credits when discontinuing services

Existing subscribers will be notified of significant changes in advance.

14. Consumer Rights

This policy does not affect your statutory rights as a consumer, including:

• Rights under the Consumer Rights Act 2015 (UK)
• Rights to refunds for faulty or misrepresented products
• Cooling-off periods for distance sales
• Protection against unfair terms

If you believe your consumer rights have been violated, you may contact trading standards or seek legal advice.

15. International Customers

For customers outside the United Kingdom:

• Refund processing times may be longer
• Currency exchange rates apply at time of refund
• International transaction fees are non-refundable
• Local consumer protection laws may apply

16. Updates to This Policy

We may update this Refund Policy to reflect:

• Changes in our services
• New legal requirements
• Customer feedback and improvements
• Business practice updates

Material changes will be communicated through our website and via email to active customers.

17. Contact Us for Refunds

18. Acknowledgment

By using our services or making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not use our paid services.

This Refund Policy was last updated on January 1, 2025. We are committed to fair and transparent refund practices and continuously work to improve our customer service.