Privacy Policy

1. Introduction

Welcome to Phone Protection Hub, operated by Studio 93p ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://scentsy.co.uk/ and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form or email
• Subscribe to our newsletter or updates
• Leave comments on our blog posts
• Participate in surveys or promotions
• Request information about our services

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Improve our content and services
• Deliver personalized content
• Analyze website traffic and trends

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Communication: To respond to your inquiries, send newsletters, and provide customer support
• Service Improvement: To analyze usage patterns and improve our website content and user experience
• Personalization: To deliver content and recommendations tailored to your interests
• Analytics: To understand visitor behavior and optimize our marketing efforts
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect and prevent fraud, abuse, and security incidents
• Marketing: To send promotional materials and updates about our services (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our website and providing services, including:

• Web hosting providers
• Analytics services (e.g., Google Analytics)
• Email marketing platforms
• Customer relationship management tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or security issues
• Protection of user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Third-Party Services

Our website uses third-party services that may collect information about you:

• Google Analytics: For website analytics and traffic analysis
• Facebook Pixel: For advertising and conversion tracking
• Social Media Platforms: For sharing content and social interactions

These third parties have their own privacy policies governing their use of your information. We recommend reviewing their policies to understand their data practices.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure server infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Cookie Policy

Our website uses the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and personalization
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through our cookie banner or your browser settings.

13. Contact Information

14. Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

15. Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our website immediately.

This Privacy Policy was last updated on January 1, 2025. We are committed to protecting your privacy and ensuring transparency in our data practices.